Policy

All Mister Fairbanks Genuine Leather-goods
are specially  handmade for you in
New York.


 Products & Orders

All items will specially made upon completion of payment and order confirmation.  Please allow 3-5 business days for orders to be processed and shipped.  Upon completion of your order,
a confirmation and appropriate tracking information will be sent to the email you have provided.


We cannot guarantee that items will be in stock at any given time.  In the event that your original order is no longer in stock, we may grant you a refund, store credit, or exchange for another item.  
A resolution will be found depending upon the situation, but please know that our team will do their best to accommodate your specific request.  
 
Because some of our items are hand-made, they may vary in size, color and pattern.  We recommend cleaning with a soft cloth and a mild cleaner intended for use on leathers and a soft jewelry cloth or brush for any metals.  We do not recommend excessive exposure to water or moisture, thus causing the leather to dry out and add undesired character to the item.  This applies to all leathers.  To preserve the look of coated leather items, avoid contact with objects that may scratch or chip the finish. The dyed or painted finish of our leather products will intentionally distress with use. Therefore, is not guaranteed against surface wear and tear.  

Metal finish color may vary from item to item.  In some instances, light scratches may appear in the metals at any given time as this is the nature of various metals. You may also  notice normal distress and wear in the metal hardware over time.

We believe it's important that our clients feel comfortable in our designs. We also understand that your skin is important to you and the type of metals you wear may also be important.  Due to the nature of our designs, an assortment of metals may be used at any given time and therefore can not always be specified.
Those metals may include, but may not be limited to: Nikel, Copper, Brass, Bronze, Steel, Stainless Steel, Sterling Silver, 14krt & 18krt. Gold. 

We hope that however you decide to wear our items, you love the way they fit for you and your skin continues to agree with your taste.

Please contact Customer Services at CS@Misterfairbanks.com with any further questions.  

Mister Fairbanks
[Re: Customer Service]
P.O. BOX 1062
New York, NY 10013 
Thank You.


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Prices

All prices are in U.S. Dollars.  The prices may vary and change from time to time without notice.  The total amount due will always be inclusive of tax applied in accordance with applicable state and local regulations based on your shipping destination when shipped in the United States.  International shipments will be subject to current Customs regulations and will not be inclusive in the final sale price.

Shipping

Please allow 3-5 business days for orders to be processed and shipped.
 We ship all domestic orders via UPS or USPS and all international orders via DHL.

Shipping couriers may depend upon delivery locations.  All items will be insured during delivery.  Once an item has shipped we will notify you with a the available tracking information. 
If your package gets lost in transit we will do everything possible to assist you.

​Once the item is delivered and a signature is gathered at the shipping address provided, we will no longer be responsible for delivery.  When a signature is gathered, the client will assume all responsibility if a package is deemed "undelivered" or signed by someone other than the purchaser. 

Your local government may impose import duties and/or VAT (Value Added Taxes) to receive shipments from outside your country. You are responsible for paying any taxes, duties and/or customs fees charged by your government.  Mister Fairbanks, LLC is required by law to declare an accurate commercial value on all non-U.S. shipments. We are unable to honor any requests to adjust the value of an order during purchase or on the customs documentation.
Please allow an estimated shipping and processing time of 10 to 20 business days for worldwide delivery. Also, please note tracking is limited once a package hits a destination post.  All clients will be responsible for all charges incurred during any potential  hold time's at customs.  

Returns & Exchanges

Due to the hand-made nature of our products, leather-goods are exempt from being returned.  We are happy to exchange items within 14 days of purchase, provided the item is unworn and in new, original condition, accompanied with proof of purchase and all necessary tags are attached. Gift cards are also non-returnable items.

Our policy lasts 14 days. If 14 days have gone by since your purchase, unfortunately we can’t offer you a return or exchange.

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund or exchange, the cost of return shipping will be deducted from your refund. These charges will be assessed on a case-by-case basis.

Depending on where you live, the time it may take for your exchanged product to reach you, may vary.

Please do not send your purchase back to the manufacturer. Customer Service will provide you with the return address. We don’t guarantee that we will receive your returned item and therefore can not be responsible for return items lost in the mail.

Items damaged due to shipping or manufacturing defects will be considered for refunds on a case-by-case basis. We only replace items if they are defective or damaged due to shipping or manufacturing.

E-Mail Customer Service at CS@Misterfairbanks.com with any questions or at

Mister Fairbanks
[Re: Customer Service]
P.O. BOX 1062
New York, NY 10013 

Refunds (if applicable) 14 day policy.
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. If you are approved, then your refund will be processed and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at CS@Misterfairbanks.com or
Mister Fairbanks
[Re: Customer Service]
P.O. BOX 1062
New York, NY 10013 

Gifts
If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.

If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and he/she will find out about your return.

E-Mail Customer Service at CS@Misterfairbanks.com with any questions.



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PRIVACY STATEMENT

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SECTION 1 - WHAT DO WE DO WITH YOUR INFORMATION?

When you purchase something from our store, as part of the buying and selling process, we collect the personal information you give us such as your name, address and email address.
When you browse our store, we also automatically receive your computer’s internet protocol (IP) address in order to provide us with information that helps us learn about your browser and operating system.
Email marketing (if applicable): With your permission, we may send you emails about our store, new products and other updates.

SECTION 2 - CONSENT

How do you get my consent?
When you provide us with personal information to complete a transaction, verify your credit card, place an order, arrange for a delivery or return a purchase, we imply that you consent to our collecting it and using it for that specific reason only.
If we ask for your personal information for a secondary reason, like marketing, we will either ask you directly for your expressed consent, or provide you with an opportunity to say no.

How do I withdraw my consent?
If after you opt-in, you change your mind, you may withdraw your consent for us to contact you, for the continued collection, use or disclosure of your information, at anytime, by contacting us at CS@Misterfairbanks.com 

Mister Fairbanks
[Re: Privacy Compliance Officer]
P.O. BOX 1062
New York, NY 10013 

SECTION 3 - DISCLOSURE

We may disclose your personal information if we are required by law to do so or if you violate our Terms of Service.

SECTION 4 - SHOPIFY

Our store is hosted on Shopify Inc. They provide us with the online e-commerce platform that allows us to sell our products and services to you.
Your data is stored through Shopify’s data storage, databases and the general Shopify application. They store your data on a secure server behind a firewall.

Payment:
If you choose a direct payment gateway to complete your purchase, then Shopify stores your credit card data. It is encrypted through the Payment Card Industry Data Security Standard (PCI-DSS). Your purchase transaction data is stored only as long as is necessary to complete your purchase transaction. After that is complete, your purchase transaction information is deleted.
All direct payment gateways adhere to the standards set by PCI-DSS as managed by the PCI Security Standards Council, which is a joint effort of brands like Visa, Mastercard, American Express and Discover.
PCI-DSS requirements help ensure the secure handling of credit card information by our store and its service providers.
For more insight, you may also want to read Shopify’s Terms of Service (https://www.shopify.com/legal/terms) or Privacy Statement (https://www.shopify.com/legal/privacy).

SECTION 5 - THIRD-PARTY SERVICES

In general, the third-party providers used by us will only collect, use and disclose your information to the extent necessary to allow them to perform the services they provide to us.
However, certain third-party service providers, such as payment gateways and other payment transaction processors, have their own privacy policies in respect to the information we are required to provide to them for your purchase-related transactions.
For these providers, we recommend that you read their privacy policies so you can understand the manner in which your personal information will be handled by these providers.
In particular, remember that certain providers may be located in or have facilities that are located a different jurisdiction than either you or us. So if you elect to proceed with a transaction that involves the services of a third-party service provider, then your information may become subject to the laws of the jurisdiction(s) in which that service provider or its facilities are located.
As an example, if you are located in Canada and your transaction is processed by a payment gateway located in the United States, then your personal information used in completing that transaction may be subject to disclosure under United States legislation, including the Patriot Act.
Once you leave our store’s website or are redirected to a third-party website or application, you are no longer governed by this Privacy Policy or our website’s Terms of Service.

Links
When you click on links on our store, they may direct you away from our site. We are not responsible for the privacy practices of other sites and encourage you to read their privacy statements.

SECTION 6 - SECURITY

To protect your personal information, we take reasonable precautions and follow industry best practices to make sure it is not inappropriately lost, misused, accessed, disclosed, altered or destroyed.
If you provide us with your credit card information, the information is encrypted using secure socket layer technology (SSL) and stored with a AES-256 encryption. Although no method of transmission over the Internet or electronic storage is 100% secure, we follow all PCI-DSS requirements and implement additional generally accepted industry standards.

SECTION 7 - COOKIES

Here is a list of cookies that we use. We’ve listed them here so you that you can choose if you want to opt-out of cookies or not.
_session_id, unique token, sessional, Allows Shopify to store information about your session (referrer, landing page, etc).
_shopify_visit, no data held, Persistent for 30 minutes from the last visit, Used by our website provider’s internal stats tracker to record the number of visits
_shopify_uniq, no data held, expires midnight (relative to the visitor) of the next day, Counts the number of visits to a store by a single customer.
cart, unique token, persistent for 2 weeks, Stores information about the contents of your cart.
_secure_session_id, unique token, sessional
storefront_digest, unique token, indefinite If the shop has a password, this is used to determine if the current visitor has access.


SECTION 8 - AGE OF CONSENT

By using this site, you represent that you are at least the age of majority in your state or province of residence, or that you are the age of majority in your state or province of residence and you have given us your consent to allow any of your minor dependents to use this site.

SECTION 9 - CHANGES TO THIS PRIVACY POLICY

We reserve the right to modify this privacy policy at any time, so please review it frequently. Changes and clarifications will take effect immediately upon their posting on the website. If we make material changes to this policy, we will notify you here that it has been updated, so that you are aware of what information we collect, how we use it, and under what circumstances, if any, we use and/or disclose it.
If our store is acquired or merged with another company, your information may be transferred to the new owners so that we may continue to sell products to you.

QUESTIONS AND CONTACT INFORMATION

If you would like to: access, correct, amend or delete any personal information we have about you, register a complaint, or simply want more information contact our Privacy Compliance Officer at CS@Misterfairbanks.com
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Mister Fairbanks
[Re: Privacy Compliance Officer]
P.O. BOX 1062
New York, NY 10013